Rental Express in Perth, Western Australia - Honest review, mediocre

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Firstly, I'm questioning those rather laughable reviews on other sites mentioning there are good. As for the "property investor" reviews, we would like them to be in our shoes for just one day to experience how INCOMPETENT, CARELESS, INCONSIDERATE AND VERY UNPROFESSIONAL they are.

The review should allow people to rate NO STAR. We have been renting a property with them for the last 4 years, at the start we had a decent service but since December 2014 we had 4 different property manager "names", we only saw 2 of them and once each and I'm sure there are charging big money to the owner for so called "inspections". Yes, so called "inspections", every 3 months they want to "inspect us", we are with truthfulness the ideal tenants, both middle age, professionals couple, non-smoker, no pet, very quiet and look after this place like it's our own. The NONEXISTENT COMMUNICATION is beyond frustrating and makes it impossible to get any maintenance done.

Trust us, we could write many paragraph of negative events we have experienced as well as a very long list of things that need to be fixed. SOME NECESSARY CHANGES NEEDS TO HAPPEN TO THE HIGHER MANAGEMENT LEVEL, hoping they will read this and do what need to be done.

Product or Service Mentioned: Rental Express Property Manager.

Reason of review: Poor customer service.

Rental Express in Toowoomba, Queensland - Simple Review #1442938138

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I would give 0 stars but it wasn't an option.

Do not use his company manage your investment property. They are terrible and will not take responsibility for their shittg services - just place blame in the tenant. Steer clear.

Reason of review: Bad quality.

Rental Express - Worst rental company to deal with

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Over my tennancy, they have been very unreliable. Ignoring requests of maintenance (waited 6 months for the oven to be fixed, 3 for the dishwasher).

At the end of the lease, it's been 4 weeks and they still haven't returned my bond. No issues were found in the inspection, won't return phone calls or emails.

They also tried to undercut our bond, saying we paid less than the actual amount.They constantly change the property managers and do not notify you. Also spent 3 months calling reception for our manager and leaving messages with them, only to be told he stopped working for them before we started contacting him.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Rental Express in Brisbane, Queensland - Simple Review #1425641034

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Am pissed off with vickii of rental express. She is doggy, complicated not express as they call themselves.

How on earth could she charge me 507 dollars just for carpet cleaning and lawn mowing for a two bedroom with no back or front yard. To make matters worse they claimed my bond without my notice.

No exit form nothing in writing. They are shity agents contrated by ray white.

Reason of review: Pricing issue.

Rental Express in Carrollton, Georgia - Review in Real Estate category from Carrollton, Georgia

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The *** rental company sucks i was sick and told them i don't want there stuff no more and come and get it they stole my money

Reason of review: Poor customer service.

Comments

Anonymous
Brisbane, Queensland, Australia #954741

They are doggy, thieves they stole half of my bond just for carpet cleaning and lawn mowing a brand new 2br unit termed as with no yard. Yard was size of lounge room and costed me $507.

Am so pissed off with them claiming my bond without my knowledge

And lied to me they have sent me the invoice on my email and new post adress.

Rental Express in Carrollton, Georgia - Simple Review #1423090637

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I'm pissed at a rental company that took money off my card with no authority to do i told them to come and get there stuff i guess they didn't want too

Reason of review: Problems with payment.

Rental express

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I HAVE BEEN WITH THIS COMPANY FOR 4YRS------PAID OFF SOME STUFF AND RE ORDER OTHERS NEVER HAD A PROBLEM WITH ANYONE

THE PRODUCT IS TOP OF THE LINE BUT NOT WORTH THE HARRASMENT

I CALLED TO PAY TWO WEEKS OF THE BILL---WHICH I'VE DONE BEFORE

NOW I WAS ABLE TO PAY THE TWO WEEKS AND AFTER ASKING THE BALANCE THE AMOUNT WAS NOTHING I WAS SUPPOSE TO PAY OR OWE

OWE

WHEN I CHALLENGE THE YOUNG MAN HE SAID THE COMPUTER SAID SO --IT LEFT A NASTY TASTE IN MY MOUTH

SO I'M RETURNING ALL ITEMS AND AM MOVING ON FROM THIS COMPANY

PLEASE STAY AWAY FROM THESE COMPANIES THEY ARE ALL RIP OFFS

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