Firstly, I'm questioning those rather laughable reviews on other sites mentioning there are good. As for the "property investor" reviews, we would like them to be in our shoes for just one day to experience how INCOMPETENT, CARELESS, INCONSIDERATE AND VERY UNPROFESSIONAL they are.
The review should allow people to rate NO STAR. We have been renting a property with them for the last 4 years, at the start we had a decent service but since December 2014 we had 4 different property manager "names", we only saw 2 of them and once each and I'm sure there are charging big money to the owner for so called "inspections". Yes, so called "inspections", every 3 months they want to "inspect us", we are with truthfulness the ideal tenants, both middle age, professionals couple, non-smoker, no pet, very quiet and look after this place like it's our own. The NONEXISTENT COMMUNICATION is beyond frustrating and makes it impossible to get any maintenance done.
Trust us, we could write many paragraph of negative events we have experienced as well as a very long list of things that need to be fixed. SOME NECESSARY CHANGES NEEDS TO HAPPEN TO THE HIGHER MANAGEMENT LEVEL, hoping they will read this and do what need to be done.
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Rental Express. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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